Connect the doorstep to the entrance.
Connect doorbell detail with wider entrance footage to follow a parcel’s delivery, collection and departure.
Package theft
Delivered shouldn’t
mean disappeared.
Trace a parcel from delivery to collection without hours of playback. Darkfield gathers the relevant clips and follows your agreed rules for repeat incidents.
See how Darkfield helpsLet’s talk about your site.
We’ll help you plan the cameras, coverage and response.
Small parcels. A growing cost.
£666.5m
estimated value of parcels stolen across the UK over a year.
Quadient · Parcel Theft Report 2025United Kingdom · 2025 estimate4.83m
UK households estimated to have experienced parcel theft in the preceding year.
Quadient / CensuswideUnited Kingdom · September 2025 surveyUK estimates from Quadient’s 2025 report, using a Censuswide survey of 2,000 consumers and police freedom-of-information responses. These are estimates, not police-recorded crime totals.
Spot the event.
Start the response.
Find the gap after delivery.
Give Darkfield the delivery time and place. It gathers arrival and collection clips into a record your property team can review and share with authorised teams.
Incident timeline
Parcel delivered
A courier leaves a cardboard parcel beside the mailboxes in the entrance lobby.
Another person picks it up
A person in a black jacket enters the lobby and takes the parcel from beside the mailboxes.
Leaves carrying the parcel
The person exits through the main entrance with the parcel under their arm.
Set the response for repeat incidents.
Set the response: log the event, alert your team or dispatch an optional mobile patrol. Require a check before dispatch if needed; Darkfield keeps the clips, timeline and outcome together.
For covered sites, the target is arrival within 10 minutes of dispatch, not a guarantee. Agree coverage and response arrangements for your location.
Repeat incident or flagged visitor
Your rules set the response
Save the event
Log the event without an alert.
Notify your team
Send the clip, location and context.
Dispatch mobile security
Send an optional patrol under your agreed rules.
Patrols are optional, subject to coverage and charged separately; your rules decide when to dispatch.
More ways to put cameras to work.
Anti-social behaviour & vandalism
Flag damage, nuisance and persistent loitering for review.
Package theft
Can Darkfield help with a missing parcel?
Yes, if the delivery area and route are covered: Darkfield can link the parcel event, visible face, entrance movements and vehicle in one timeline. The footage must show what happened; collecting a parcel alone is not evidence of theft.
Does the camera need to see the parcel shelf?
A clear view of the delivery area helps show what happened. We check that view and the approach; a doorway camera may miss a handover.
Will anyone collecting a parcel be treated as suspicious?
No. Carrying a parcel is not evidence of theft; the footage needs the reported incident and available delivery details for context.
What happens when an incident is detected?
Darkfield gathers the clips and timeline into one report, then saves it, alerts your team or sends it to mobile security under your agreed rules. Share the report with police or community protection teams when appropriate.
Technology
What do Darkfield cameras actually capture?
Cameras capture people, vehicles and readable plates; Darkfield searches visible details and activity, such as standing by a wall or spraying graffiti. Clothing, vehicle features and colours depend on the view and lighting, and a visual match is not proof of identity.
Can I use Darkfield with existing IP cameras?
It depends on the camera model: reliable plate capture needs specialised cameras, and some models have limited integration options. Send the make and model so we can confirm supported features.
Can you give examples of what I can search for?
Try “Find the white van with a ladder”, “Show the person with an olive backpack” or “Find motorcycles near the entrance last Friday after 10pm”. Add a time or place, then review the matching clips; no plate is needed to start.
How does Darkfield get better?
Your feedback helps Darkfield recognise routine arrivals, deliveries and other site activity. Confirm an event or correct a decision to help reduce repeated unnecessary alerts.
Value
What is included in the subscription?
The supplied-camera service covers survey, installation, cameras, software, maintenance and faulty-camera replacement. Your proposal sets hosting, integrations and storage charges; mobile security is an optional add-on, charged per genuine-incident call-out, and keyholding is separate.
Why a subscription rather than a one-off camera purchase?
The camera subscription keeps the network working after installation, covering connection, software, maintenance and camera replacement. Your proposal sets out hosting, integration, storage and optional response costs.
How should we compare the cost with traditional CCTV?
Compare equipment, installation, monitoring, servicing, repairs and replacement, without counting staff time already covered by monitoring twice. Our calculator compares camera-service costs; hosting, integrations, storage and optional response are scoped separately in your proposal.
Can we start with one problem and expand later?
Yes. Start with one entrance, car park or recurring problem, then add coverage as your needs grow. We assess each location without asking you to replace everything.
Implementation
What happens when we sign up?
One point of contact helps you agree cameras, hosting, recording, access and permitted actions. We install and test any supplied cameras, then your team reviews the rules and approval steps before activation.
Who installs the cameras and chooses the positions?
We handle survey, installation and sign-off. We agree the views and mounting points with you, starting with entrances, exits and the areas that need attention.
Do you need mains power or access to our IT network?
Our solar site cameras use LTE, without new power cables or access to your IT network; we check daylight, mobile coverage and mounting first. Doorbells, drone docks and other equipment have separate requirements confirmed in your site plan.
Do I need to be there for installation?
No. We agree access and camera positions beforehand and tell you when the installers will arrive; you are welcome to meet them.
What happens after the cameras are installed?
We check views, image quality, charging and connection, and adjust camera positions where needed. Billing and user access begin after validation; maintenance and replacement cover starts at installation.
Operations
What happens if a camera breaks, is damaged or is stolen?
We monitor camera health and send a team member when an on-site fix is needed. Maintenance and replacement of faulty, damaged or stolen cameras are included in the service.
Who gets notified when something happens?
You choose the contacts and response rules during setup. Darkfield can save the event, alert your team or dispatch mobile security under the agreed workflow, with clips, times and location attached.
Can Darkfield send security to a site without a guard?
Yes. Add mobile security response to Darkfield AI monitoring. A patrol can be dispatched automatically or after a check, depending on your agreed workflow. Coverage spans 99.8% of UK postcodes. We confirm local cover and response arrangements for your address before activation. For covered sites, the target is arrival within 10 minutes of dispatch; arrival is not guaranteed. Traffic, weather and incident conditions can affect it.
How do we learn to use Darkfield?
Ask the Darkfield assistant for everyday tasks. Videos, guides and training through your point of contact help your team use more advanced features.
Who do we contact for help?
Contact your Darkfield point of contact for help with cameras, software or the service. They know your site and can bring in the wider team.
Security
Who can see our footage and incident records?
Only authorised users can see footage, with access limited by site and role and supported by audit logs. You set permissions for your team, support and integrations; sharing one incident does not give access to the rest of your cameras.
How long does Darkfield keep data?
Events and short evidence clips stay for 30 days by default. Keep recordings, events and evidence for years where needed, with an agreed purpose and enough storage. Continuous recording, capacity, retention and costs are set per deployment. Search covers retained footage and observations; years of storage are not included in every plan.
Where is the data stored, and is it secure?
Run Darkfield on your premises or in your private cloud. Or choose managed hosting on a dedicated, isolated UK instance. We agree storage locations and outbound connections; data is encrypted in transit and at rest, with access for authorised users only. See the Security Whitepaper for details.
How does Darkfield approach data protection?
Darkfield supports UK GDPR and the Data Protection Act 2018; Linox Ltd is ICO-registered under ZC175057, which is not certification of your installation. The DPA sets out our responsibilities and yours, including camera purpose, notices, access and retention.
Can we share an incident with police or community protection teams?
Yes. Share a report with relevant clips, times and an incident summary with authorised recipients, including police, without opening access to every camera; supported sharing links have access controls and expiry.
Put your cameras
to work.
What should your cameras do? We’ll help plan the alerts, actions and records your team needs.
Discuss your deployment