Darkfield checks the incident, dispatches a patrol and sends live updates. Your team gets the outcome without managing each handover.
Darkfield checks activity and context against your rules: someone trying a door, climbing a fence or damaging property.
Send a local patrol automatically or after a check, under your agreed workflow.
Share the location, clips and access instructions. Keep the officer updated on the way.
Keep arrival time, checks, findings and actions beside the camera clips. Record anything still needing attention.
Coverage spans 99.8% of UK postcodes. We confirm local cover and response arrangements for your address before activation.
For covered sites, the target is arrival within 10 minutes of dispatch; arrival is not guaranteed. Traffic, weather and incident conditions can affect it.
Dispatch follows your required checks. The target starts at dispatch, not the first camera detection.
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Send clips, entrances, access instructions and known hazards to the officer. Live updates show the latest activity and last-seen location.
The officer assesses risk on arrival and decides what is safe. Camera information supports their judgement.
The officer acts on what they find, the risks and your agreed authority.
The officer checks the area and permission to enter. Where safe and appropriate, they ask the person to leave.
Threats, violence or suspected crime go to police. Patrols do not promise forcible removal; some trespass matters need a civil route.
The officer assesses from a safe position. Crime in progress or immediate danger is reported to police without waiting for checks to finish.
They protect evidence where possible, report damage and help secure the site within agreed authority. They do not enter unsafe buildings to confront intruders.
The officer checks accessible areas for entry or damage and records findings beside the earlier clips.
Unchecked areas and unresolved issues are recorded for follow-up. Attendance does not confirm the site is secure.
Compare triggers, officer briefings, charges and reports.
| Your service | Darkfield | Conventional alarm response |
|---|---|---|
| What starts a response | Darkfield checks activity and can trigger an agreed response before a break-in. | An alarm triggers a check. Video verification and monitoring depend on the service. |
| Who coordinates it | Darkfield checks the incident, dispatches a patrol and updates your team and the officer. | The monitoring centre passes the incident to a response provider, within one package or separate services. |
| What the officer knows | Clips, last-seen location and access instructions, updated on the way. | Alarm details and site instructions. Live camera information depends on connected systems. |
| Arrival time | A 10-minute target from dispatch for covered sites, confirmed locally before activation. Arrival is not guaranteed. | The local response target. Check whether timing starts at the alarm, verification or dispatch. |
| Call-out charges | Agreed rates for genuine incidents only. No call-out charge for an unnecessary dispatch. | Contract rates and extra fees, which may cover waiting time or cancelled responses. |
| After the visit | Clips, timeline, officer findings and unresolved issues in one record. | An attendance report. Footage and a linked timeline depend on the package. |
Services vary; some providers combine video monitoring, patrols and reporting. Compare the scope and terms of each quote.
Security response is an optional add-on to Darkfield AI monitoring, charged per genuine incident call-out at agreed rates. There is no call-out charge for an unnecessary patrol dispatch.
An optional add-on, charged per genuine incident call-out. Agree rates, attendance scope and any extra charges before activation.
Add secure keyholding for authorised indoor checks. Agree key access, alarm codes and permitted areas before activation.
Arrange a locksmith, boarding-up or temporary guarding after a break-in. You approve the work and costs first.
When footage confirms a genuine incident, the call-out is chargeable even if the person leaves before arrival. The officer still checks the site and records the findings.
Agree entrances, access, hazards and contacts before activation. Set patrol triggers and who may approve extra work.
We coordinate patrols and updates. Clips, officer findings and unresolved issues stay in one record.
The agreed local provider sends officers with the SIA licence required for their role. They assess risk, make authorised checks and record findings.
Check an officer’s SIA licence ↗Police handle immediate danger and crime requiring police powers, and decide attendance priorities. Non-urgent evidence can support police reports or relevant Community Protection Team referrals.
Yes. Add mobile security response to Darkfield AI monitoring. A patrol can be dispatched automatically or after a check, depending on your agreed workflow. Coverage spans 99.8% of UK postcodes. We confirm local cover and response arrangements for your address before activation. For covered sites, the target is arrival within 10 minutes of dispatch; arrival is not guaranteed. Traffic, weather and incident conditions can affect it.
Security response is an optional add-on to Darkfield AI monitoring, charged per genuine incident call-out at agreed rates. There is no call-out charge for an unnecessary patrol dispatch. When footage confirms a genuine incident, the call-out is chargeable even if the person leaves before arrival. The officer still checks the site and records the findings.
Keyholding is a separate add-on to security response for authorised indoor checks. Without agreed access, patrols check areas they can lawfully reach. Locksmiths, boarding-up or temporary guarding need your approval of the work and costs.
Local officers respond through your agreed provider, holding the SIA licence their role requires. Individual licences differ from company approval under the voluntary SIA Approved Contractor Scheme; Darkfield does not claim that status, and access and escalation are agreed before activation.
Call 999 for immediate danger or a crime in progress; do not wait for a patrol. Police decide attendance; non-urgent reports go through 101, online or the relevant Community Protection Team, while private officers have no extra police powers and cannot promise forcible removal—some trespass needs a civil route.
Cameras capture people, vehicles and readable plates; Darkfield searches visible details and activity, such as standing by a wall or spraying graffiti. Clothing, vehicle features and colours depend on the view and lighting, and a visual match is not proof of identity.
It depends on the camera model: reliable plate capture needs specialised cameras, and some models have limited integration options. Send the make and model so we can confirm supported features.
Try “Find the white van with a ladder”, “Show the person with an olive backpack” or “Find motorcycles near the entrance last Friday after 10pm”. Add a time or place, then review the matching clips; no plate is needed to start.
Your feedback helps Darkfield recognise routine arrivals, deliveries and other site activity. Confirm an event or correct a decision to help reduce repeated unnecessary alerts.
The supplied-camera service covers survey, installation, cameras, software, maintenance and faulty-camera replacement. Your proposal sets hosting, integrations and storage charges; mobile security is an optional add-on, charged per genuine-incident call-out, and keyholding is separate.
The camera subscription keeps the network working after installation, covering connection, software, maintenance and camera replacement. Your proposal sets out hosting, integration, storage and optional response costs.
Compare equipment, installation, monitoring, servicing, repairs and replacement, without counting staff time already covered by monitoring twice. Our calculator compares camera-service costs; hosting, integrations, storage and optional response are scoped separately in your proposal.
Yes. Start with one entrance, car park or recurring problem, then add coverage as your needs grow. We assess each location without asking you to replace everything.
One point of contact helps you agree cameras, hosting, recording, access and permitted actions. We install and test any supplied cameras, then your team reviews the rules and approval steps before activation.
We handle survey, installation and sign-off. We agree the views and mounting points with you, starting with entrances, exits and the areas that need attention.
Our solar site cameras use LTE, without new power cables or access to your IT network; we check daylight, mobile coverage and mounting first. Doorbells, drone docks and other equipment have separate requirements confirmed in your site plan.
No. We agree access and camera positions beforehand and tell you when the installers will arrive; you are welcome to meet them.
We check views, image quality, charging and connection, and adjust camera positions where needed. Billing and user access begin after validation; maintenance and replacement cover starts at installation.
We monitor camera health and send a team member when an on-site fix is needed. Maintenance and replacement of faulty, damaged or stolen cameras are included in the service.
You choose the contacts and response rules during setup. Darkfield can save the event, alert your team or dispatch mobile security under the agreed workflow, with clips, times and location attached.
Ask the Darkfield assistant for everyday tasks. Videos, guides and training through your point of contact help your team use more advanced features.
Contact your Darkfield point of contact for help with cameras, software or the service. They know your site and can bring in the wider team.
Only authorised users can see footage, with access limited by site and role and supported by audit logs. You set permissions for your team, support and integrations; sharing one incident does not give access to the rest of your cameras.
Events and short evidence clips stay for 30 days by default. Keep recordings, events and evidence for years where needed, with an agreed purpose and enough storage. Continuous recording, capacity, retention and costs are set per deployment. Search covers retained footage and observations; years of storage are not included in every plan.
Run Darkfield on your premises or in your private cloud. Or choose managed hosting on a dedicated, isolated UK instance. We agree storage locations and outbound connections; data is encrypted in transit and at rest, with access for authorised users only. See the Security Whitepaper for details.
Darkfield supports UK GDPR and the Data Protection Act 2018; Linox Ltd is ICO-registered under ZC175057, which is not certification of your installation. The DPA sets out our responsibilities and yours, including camera purpose, notices, access and retention.
Yes. Share a report with relevant clips, times and an incident summary with authorised recipients, including police, without opening access to every camera; supported sharing links have access controls and expiry.
Tell us your postcode and response needs. We’ll confirm coverage, call-out terms and keyholding options.
Discuss your deployment