Give staff an earlier warning.
Get a real-time alert when a listed vehicle or possible known-suspect match returns, with the earlier report ready for review.
Darkfield for Retail
Safer stores.
Less left to chance.
Turn store footage into live alerts, incident reports and agreed responses, without staff watching screens. Review possible repeat visits and give your team the context to act.
The solution
Warn staff.
Act on repeat visits.
Recognise known suspects
Where authorised on supported cameras, check faces against your known-suspect list and connect relevant vehicle sightings for review.
Know when they return
Alert security when a listed vehicle or possible known-suspect match returns, with footage to review.
Keep your alert list up to date
Add, remove or import authorised entries, or find a person in your footage before adding them to an alert list.
Share a complete incident report
Bring the visit, possible getaway vehicle and clips into a report for authorised sharing with police or Community Protection Teams.
The benefits
Alerts that help staff act.
Darkfield turns store footage into live alerts, agreed responses and incident reports, without someone watching every feed. Your team reviews possible matches and decides who belongs on its alert list.
Find relevant footage fast.
Ask for ‘woman, blue hoodie, black handbag, five minutes ago’. Review matching footage, then add the person to an authorised alert list if appropriate.
Support staff while an incident unfolds.
Darkfield alerts your security team to a possible theft or confrontation, with the footage and agreed next step.
Put store footage to work.
Retail crime
Alert on possible repeat visits and connect store incidents to vehicle sightings.
Anti-social behaviour & vandalism
Turn signs of damage or persistent disruption into alerts and incident records.
Parking lot security
Connect vehicle arrivals, parking areas and the routes customers use.
Retail
Can Darkfield connect a shop incident with a vehicle outside?
Yes, where footage covers the route: describe the person and Darkfield finds relevant clips and the vehicle they leave in. After review, add the person to your alert list or share the report; being parked nearby alone does not establish a link.
Will staff know when a known suspect returns to our store?
Yes. Add a person from reviewed incident footage, or a vehicle, to your alert list; a possible return match alerts security with the earlier report so staff can check it and follow the agreed response.
Can Darkfield alert staff while an incident is happening?
Yes. Darkfield alerts your agreed contact with clips of possible theft, confrontation or other activity needing attention, then follows your response rules; the report can be shared with police or Community Protection Teams.
Technology
What do Darkfield cameras actually capture?
Cameras capture people, vehicles and readable plates; Darkfield searches visible details and activity, such as standing by a wall or spraying graffiti. Clothing, vehicle features and colours depend on the view and lighting, and a visual match is not proof of identity.
Can I use Darkfield with existing IP cameras?
It depends on the camera model: reliable plate capture needs specialised cameras, and some models have limited integration options. Send the make and model so we can confirm supported features.
Can you give examples of what I can search for?
Try “Find the white van with a ladder”, “Show the person with an olive backpack” or “Find motorcycles near the entrance last Friday after 10pm”. Add a time or place, then review the matching clips; no plate is needed to start.
How does Darkfield get better?
Your feedback helps Darkfield recognise routine arrivals, deliveries and other site activity. Confirm an event or correct a decision to help reduce repeated unnecessary alerts.
Value
What is included in the subscription?
The supplied-camera service covers survey, installation, cameras, software, maintenance and faulty-camera replacement. Your proposal sets hosting, integrations and storage charges; mobile security is an optional add-on, charged per genuine-incident call-out, and keyholding is separate.
Why a subscription rather than a one-off camera purchase?
The camera subscription keeps the network working after installation, covering connection, software, maintenance and camera replacement. Your proposal sets out hosting, integration, storage and optional response costs.
How should we compare the cost with traditional CCTV?
Compare equipment, installation, monitoring, servicing, repairs and replacement, without counting staff time already covered by monitoring twice. Our calculator compares camera-service costs; hosting, integrations, storage and optional response are scoped separately in your proposal.
Can we start with one problem and expand later?
Yes. Start with one entrance, car park or recurring problem, then add coverage as your needs grow. We assess each location without asking you to replace everything.
Implementation
What happens when we sign up?
One point of contact helps you agree cameras, hosting, recording, access and permitted actions. We install and test any supplied cameras, then your team reviews the rules and approval steps before activation.
Who installs the cameras and chooses the positions?
We handle survey, installation and sign-off. We agree the views and mounting points with you, starting with entrances, exits and the areas that need attention.
Do you need mains power or access to our IT network?
Our solar site cameras use LTE, without new power cables or access to your IT network; we check daylight, mobile coverage and mounting first. Doorbells, drone docks and other equipment have separate requirements confirmed in your site plan.
Do I need to be there for installation?
No. We agree access and camera positions beforehand and tell you when the installers will arrive; you are welcome to meet them.
What happens after the cameras are installed?
We check views, image quality, charging and connection, and adjust camera positions where needed. Billing and user access begin after validation; maintenance and replacement cover starts at installation.
Operations
What happens if a camera breaks, is damaged or is stolen?
We monitor camera health and send a team member when an on-site fix is needed. Maintenance and replacement of faulty, damaged or stolen cameras are included in the service.
Who gets notified when something happens?
You choose the contacts and response rules during setup. Darkfield can save the event, alert your team or dispatch mobile security under the agreed workflow, with clips, times and location attached.
Can Darkfield send security to a site without a guard?
Yes. Add mobile security response to Darkfield AI monitoring. A patrol can be dispatched automatically or after a check, depending on your agreed workflow. Coverage spans 99.8% of UK postcodes. We confirm local cover and response arrangements for your address before activation. For covered sites, the target is arrival within 10 minutes of dispatch; arrival is not guaranteed. Traffic, weather and incident conditions can affect it.
How do we learn to use Darkfield?
Ask the Darkfield assistant for everyday tasks. Videos, guides and training through your point of contact help your team use more advanced features.
Who do we contact for help?
Contact your Darkfield point of contact for help with cameras, software or the service. They know your site and can bring in the wider team.
Security
Who can see our footage and incident records?
Only authorised users can see footage, with access limited by site and role and supported by audit logs. You set permissions for your team, support and integrations; sharing one incident does not give access to the rest of your cameras.
How long does Darkfield keep data?
Events and short evidence clips stay for 30 days by default. Keep recordings, events and evidence for years where needed, with an agreed purpose and enough storage. Continuous recording, capacity, retention and costs are set per deployment. Search covers retained footage and observations; years of storage are not included in every plan.
Where is the data stored, and is it secure?
Run Darkfield on your premises or in your private cloud. Or choose managed hosting on a dedicated, isolated UK instance. We agree storage locations and outbound connections; data is encrypted in transit and at rest, with access for authorised users only. See the Security Whitepaper for details.
How does Darkfield approach data protection?
Darkfield supports UK GDPR and the Data Protection Act 2018; Linox Ltd is ICO-registered under ZC175057, which is not certification of your installation. The DPA sets out our responsibilities and yours, including camera purpose, notices, access and retention.
Can we share an incident with police or community protection teams?
Yes. Share a report with relevant clips, times and an incident summary with authorised recipients, including police, without opening access to every camera; supported sharing links have access controls and expiry.
Put your cameras
to work.
Tell us what your store needs to spot and how your team should respond.
Discuss your deployment